At Akounto (Hereinafter referred to as Akounto “we” “our platform”
and “us”), we are dedicated to the privacy of our website visitors
and users. We are committed to protecting and safeguarding your
collect and use your data to maximize your experience on our
platform. It shows how we collect, use, protect the information
collected and your rights regarding your privacy.
By using this website or any of our services, you consent to the use
of your personal data in the manner contained in this Policy, to the
extent permitted by law. Please read this Policy carefully and note
that the English version of this Policy is binding, all other
translations are only for convenience purposes.
We are Akounto, a company registered in the Canada but operating
services globally. We are an online platform that provides
accounting tools and services to clients across the world. If you
have any issue related to your privacy with regard to use of our
platform, we can be contacted by email at [email protected]. We have
a dedicated team will respond to your email in a timely manner.
1. How we collect your information.
To enhance your experience using our platform, we may collect information from you in the following ways:
When you provide information to us either by accessing, using
or purchasing our services, registering for our platform
(including but not limited to when you connect our platform to
your profile on a third-party platform with your registration
details), request certain information from us or interact with us
either online or offline in any manner whatsoever.
We also passively collect information when you use our
service. This collection of information can be from information in
your browser or device.
As you interact with any of our platforms, we may
automatically collect technical information about your equipment,
browsing actions and patterns. We collect this personal data by
using cookies, server logs and other similar technologies. We may
also receive technical information about you if you visit other
websites or when you visit our sites and applications or use our
applications on third-party sites or platforms using one or more
devices which employs our cookies whether or not you are logged in
or registered. To disable cookies, please refer to our cookies
user traffic patterns in order to create user’s
personalized/targeted services, offers, promotions, adverts,
products, and capture trends, in accordance with our services. For
safety and security purposes, service improvement, and data
collection, we may use software that receives and records the
Internet Protocol (IP) addresses of the computer’s users used to
interact/contact our platform.
We also collect information through analytics tools,
including but not limited to Google Analytics, etc. This
collection happens when you use any of our services or visit our
We may also use social media tools or third-party
applications to collect information, especially when you join our
platform or use our services through these third party or social
media platforms. To prevent us from sharing your information with
these third-party platforms, please do not access our services
through them. It is also advisable that you read the privacypolicy
of these third-party platforms to understand how your privacy is
ensured by them.
2. Information we collect
Through the mediums stated in section 1, either from those provided
to us by you, through third parties or through passive and automated
means, we may collect the following information from you:
2.1. Accountants and clients
Information you provide to us about you and your business,
such as your name, company name, email address, and phone number.
Information of others that we process at your direction,
such as the names and contact information of your clients,
Information about how you access our Services and your
account, including information about the device and browser you
use, location, your network connection, your IP address, and
details about how you browse our websites and platform.
Customer support information (such as questions and issues)
and general feedback that you choose to provide (for example, app
Copies of government-issued identification about you or
your business that you provide to us.
Anonymous information, such as pages visited, and time on
the Sites. We do this to understand how the Sites are being used
and what the engagement is like.
Information about your visits to and use of our platform
including the referral source, length of visit, page views, and
website navigation paths.
Information, such as your name and email address, that you
enter to set up subscriptions to our emails, updates and/or
Information contained in any communications that you send
to us by email or through our website, including its communication
content and metadata.
If you use our Tax service we may collect more specific
information you provide us about you and your business, including:
personal characteristics (such as age, date of birth,
gender, marital status, nationality);
government-issued identification (such as your social
security number, driver’s license number, taxpayer identification
professional and employment information (such as your
occupation, employer identification number, corporate-held credit
and debit card numbers, employment records and compensation
Information about you that you provide to us about
yourself, like your name, address, email address, and phone
Information about how you access and our Services,
including information about the device and browser you use, your
network connection, your IP address, and details about how you
browse through our apps and sites, including search terms you may
Information you provide to us for surveys, contests and
events (such as webinars or in-person events), including your
contact information, your business name and address, and general
information about your organization that you choose to provide,
such as annual company revenue, number of employees, and industry.
To enhance your experience using our platform, we may collect information from you in the following ways:
Akounto utilizes “cookies” in connection with the use of our
“Services”. This cookie notice provides information about how and
platform and our website (collectively, our “Services”).
What are cookies? A cookie is a small text file that
is transferred by a web server and stored on the hard drive of
your computer or mobile device when you visit certain websites.
Generally, cookies are used to make your browsing experience
better by allowing a website to remember your actions and
preferences (for example, your authentication status). Cookies
also provide information on how people may use a website (for
instance, whether it’s their first time visiting or if they are a
What cookies do we use and why? We use a number of
different cookies to provide you with our Services, to monitor
usage and performance, to customize and improve your experience,
andsend you information we think may be of interest to you based
on your marketing preferences. The types of cookies we use are
always changing. Check back regularly to make sure you stay up to
date. If you think we’ve missed a cookie, please let us know.
Strictly Necessary Cookies. We use a small number of
cookies that are necessary to allow you to use our Services. The
use of these cookies is essential for our Services to work. For
example, we use session cookies for the duration of a session to
keep track of a user’s identity and authentication status.
Functional Cookies. We use third party tools to help
customize our website and to remember choices you’ve made, some of
For example, we use tools like Hello Bar and Proof to customize
messaging for website visitors.
Analytics and Reporting Cookies. We use many tools to
help us improve our Services and the overall user experience for
our customers and website visitors. To this end, we use reporting
and analytics cookies to collect information about how you use our
website, and how often. For example, we use Google Analytics and
other third-party analytics providers to help measure how users
interact with our website content and product features. For more
information on Google Analytics, visit Google’s information page.
Marketing and Advertising Cookies. We use a number of
tools to help us with our marketing efforts, some of which may use
cookies or similar technology. Marketing and advertising cookies
are used on our marketing website to tailor marketing to you and
your interests and provide you with a more personalized service in
the future. These cookies remember that you visited our website
and we may verify this information with third-parties, such as
advertisers. Although these cookies can track your device’s visits
to our website and other sites, they typically cannot personally
Social and Content Cookies. Social and content cookies
are placed by many social media plugins (for example, the Facebook
“like” button), and other tools meant to provide or improve the
content on a website (for example, services that allow the playing
of video files, or that create comments sections). We integrate
some of these modules into our website to improve the experience
of browsing and interacting with our content. Some of these
third-party services may place cookies that are also used for
things like behavioural advertising, analytics, and/or market
Opting out, removing or preventing of cookies. Most
browsers give you the ability to manage cookies to suit your
preferences. In some browsers you can set up rules to manage
cookies on a site-by-site basis, giving you more fine-grained
control over your privacy. This means you can disallow cookies
from all sites except those that you trust. To customize your
cookie management preferences for your browser, please consult the
documentation that your browser manufacturer provides. For display
advertising, you may opt out at any time by visiting your Google
Ads Settings page or by installing and running the Google
Analytics Opt-out Browser Add-on. The Network Advertising
Initiative has also developed a tool available here that may help
you understand which third parties have currently enabled cookies
for your browser and opt-out of those cookies. In addition, on
your iPhone, iPad or Android, you can change your device settings
to control whether you see online interest-based ads. Please keep
in mind that removing or blocking cookies can negatively impact
your user experience and parts of our website or Services may no
longer be fully accessible.
4. Using the information collected from you.
Please note that the information we collect from you is categorized as follows:
5. Disclosure of information collected from you.
Please note that the information we collect from you is categorized as follows:
For legal purposes which includes but are not limited to;
complying with the requirements of the law such as subpoenas,
search warrants, court orders, and other legal processes;
responding to enquiries or requests from government, regulatory,
law enforcement, public authorities, or content protection
organizations; defending the legal rights, privacy, safety or
property of Akounto, its subsidiaries, employees, agents,
contractors or users; permitting us to pursue available remedies,
commence, participate in or defend litigation, or limit the
damages we may sustain; and to enforce this Policy or any
To maximize our service to you, we might disclose information
to our partners and service providers.
We may share your information with your consent, such as when
you post personal information on platforms accessible to third
parties, or you share your profile activities with third-party
If we sell or transfer any of our business or assets
(including insolvency or bankruptcy proceedings), certain
information about our clients may be a part of that sale or
transfer. In the event such sale or transfer results in a material
change to this Privacy Notice, we will notify you. The
notification procedure will be the same as the procedure we use to
notify you of a change to this Privacy Notice.
We may provide information to companies related by common
ownership or control. These companies may use this information to
support the products and services you request or market additional
products and services to you.
We may disclose aggregate information compiled using
information that does not identify you individually or personally.
This may include, for example, the total number of visitors from a
particular geographic area or the average user age.
Please note that once we share your personal information with
another company, the information received by the other company is
controlled by that company and becomes subject to the company’s
You can unsubscribe and stop the passing of your information
through your account settings.
6. Security of your personal information.
We take reasonable technical and organizational precautions
to prevent the loss, misuse, or alteration of your personal
We store all the personal information you provide on our
secure (password- and firewall-protected) servers.
All electronic financial transactions entered into through
our platform are protected by encryption technology.
You acknowledge that the transmission of information over the
internet is inherently insecure, and we cannot guarantee the
security of data sent over the internet, however, we undertake to
take all reasonable steps to ensure the safety of your data.
You are responsible for keeping the password you use for
accessing our website confidential; we will not ask you for your
password (except when you log in to our website).
While we’ve taken steps to help protect your data, no method
of electronic storage is completely secure and we cannot guarantee
absolute security. We will notify you if there appears to be
unauthorised access to your account and we may also restrict
access to certain parts of our services until you verify that
access was by an authorised user.
We may introduce security features to make your account more
secure, such as two-step authentication. Depending on where you
are in the world or what services you’re using, we may require you
to adopt some of these features. Where we make the use of security
features optional, you're responsible (meaning we’re not liable)
for any consequences of not using those features. We strongly
encourage you to use all optional security features.
7. Your use of others’personal information
In using our Services, you may provide us with the personal
information of others (for example, the names and addresses of
your accounting clients or employees). Legally speaking, we are
only a “service provider” of such information.
As your service provider, we only process (collect, use,
disclose, etc.) such information as directed by you for the
exclusive purpose of providing you our Services. For example, we
will never use your customers’ or employees’ information to
independently market or advertise to them unless they are also
using our Services directly. We also do not and will not “sell”
your customers’ information.
8. Your rights and controls on your information.
Under certain circumstances, you have rights under data protection
laws in relation to your personal data. When it comes to marketing
communications, you can ask us not to send you these at any time –
just follow the unsubscribe instructions contained in the marketing
communication.These rights are:
In ensuring that we address your requests:
You will not have to pay a fee to access your personal data
(or to exercise any of the other rights). However, we may charge a
reasonable fee if your request is clearly unfounded, repetitive,
or excessive. Alternatively, we may refuse to comply with your
request in such circumstances.
We may need to request specific information from you to help
us confirm your identity and ensure your right to access your
personal data (or to exercise any of your other rights). This is a
security measure to ensure that personal data is not disclosed to
any person who has no right to receive it. We may also contact you
to ask you for further information in relation to your request to
speed up our response.
We try to respond to all legitimate requests within one
month. Occasionally it may take us longer than a month if your
request is particularly complex, requires additional efforts or
you have made several requests. In this case, we will notify you
and keep you updated.
For the purpose of this clause9, legitimate interest means
the interest of our business in conducting and managing our
business to enable us to give you the best service/product and the
best and most secure experience. We make sure we consider and
balance any potential impact on you (both positive and negative)
and your rights before we process your personal data for our
legitimate interests. We do not use your personal data for
activities where our interests are overridden by the impact on you
(unless we have your consent or are otherwise required or
permitted to by law). You can obtain further information about how
we assess our legitimate interests against any potential impact on
you in respect of specific activities by contacting us.
We may update this Policy from time to time by publishing a new
version on our website. You should check this page occasionally to
ensure you understand any changes to this Policy. We may notify you
of changes to this Policy by email or through email or any other
choice of communications as set by you.
10. Child privacy
Our Services are not designed for use by individuals under the age
of 18, please do not use the Services and/or submit any information
through the Services. If you have reason to believe that a child
under the age of 18 has provided personal information to us, through
the Services, please contact us at [email protected], and we will
delete that information from our databases to the extent required by
11. How long do we keep your information?
Akounto is a Canada company, serving persons and businesses
globally, and as such, we and our third-party affiliates may be
subject to various legal compliance and reporting obligations or
where we have an ongoing business need to retain it, in accordance
with our data retention policies and practices, that require us to
retain your personal information for a specific period of time which
may be beyond the time when you stop using the Services.
12. Updating or deleting your information
You may update or delete your information through your account. We
may maintain a copy of the information in our records. Additionally,
if you request, we permanently delete your account or information,
we may still retain and use your information as necessary to comply
with our legal obligations.
13. GDPR; NY SHIELD ACT; CALIFORNIA CONSUMER PRIVACY ACT
If you live in certain jurisdictions, including without limitation,
the European Union, the UK, New York or California, you may have the
following rights over your information, among others:
You may request that we disclose to you the categories and
specific pieces of information collected about you, the categories
of sources from which we collected that information, and the
purposes for which your information was collected.
You may also request that we delete information we collected
You have the right not to be discriminated against for
exercising your rights over your information.
As stated above, we do not sell your personal information.
You may submit a request to exercise your rights by
emailing [email protected]
or calling us toll-free at
receiving a request, we will collect
personal information to verify the identity of the individual
making the request. Government identification may be required.
For any information on your privacy, any question, and
these regulations, you can reach us at [email protected].
14. General Data Protection Regulation
Please be aware that the laws the Canada may not provide the
same level of protection to your personal information as your home
country. We have updated documentation, internal policies and
procedures, and agreements to align with GDPR requirements
applicable to us.
You should consult with your legal professional to
understand your GDPR compliance obligations. If you are deemed a
data controller, you are responsible for ensuring that you have a
legitimate basis for the collection, processing, and transfer of
the personal data you input into our Services. By using our
Services, you represent to us that you have met your GDPR
To exercise your rights, or if you otherwise have questions
about the processing of your personal data, you may contact us
at [email protected].
15. Contacting us
Please do not hesitate to contact us if you have any questions
of your information. You can reach us at [email protected] or